[Source: SMG] SMG launched a rocket with the introduction of AR (Augmented Reality) in 2021, once again distinguishing itself as a pacesetter in the industry.
And now the company is igniting the second stage of this future-oriented application, which will make technical support much easier in the future.
Excellent service is not based on standards, but on the customer's individual requirements, as CEO Tobias Owegeser explains. "Our intention is to be there for customers with a complete full service as long as they use our products. And that's usually decades.”
SMG customers have always appreciated the high availability of original SMG spare parts across the entire range of machines. And now they also benefit from the use of "augmented reality". This not only boosts the perception of reality with computer support, but also represents an extremely useful tool for service assistance that is self-explanatory.
The example of the TurfCare TCA1400 shows how SMG supports its customers and creates real added value. The new AR application, instruction manual video and brochure provides even more information about the product. Whether in person on site, online or via the service hotline, service experts from SMG can now train even more clearly, and quickly clarify problems or uncertainties. And customers can optimize their current use of the TCA with SMG Service 4.0.
For more information visit: www.smg-machines.com